Cancellation & Refund Policy

At StayChecked, we are committed to ensuring the satisfaction of our users with our products and services. If you find yourself dissatisfied for any reason, we offer a comprehensive refund policy to address your concerns.

Cancellation Policy

Cancelling an appointment is not allowed in this version of the application.

Eligibility for Refunds

StayChecked may issue refunds under the following circumstances:

Service or product not delivered within the specified timeframe (timeframe can be of a complete day for appointment bookings).
Service or product received is defective or fake.

Refund Requests

To request a refund, users must adhere to the following guidelines:

Refund requests must be submitted within 7 days from the date of service.
Contact our dedicated customer service team at support@staychecked.in to initiate the refund process. Please provide detailed information regarding the reason for your refund request.
Contact directly to our dedicated customer service team using the toll-free number provided in our application.

Refund Process

Our refund process is designed to be efficient and transparent:

Once your refund request is received and approved, refunds will be processed to the original method of payment within 7–10 business days.
You will receive email confirmation once the refund has been processed, providing you with peace of mind regarding the status of your refund.

Non-Refundable Items

Please be aware that certain items are not eligible for refunds:

Platform fees are non-refundable.
If the service provided to you does not meet your expectations, though we are an intermediate service provider and not direct.
In case of any order placed through our platform such as medical tests or medicine orders, processed orders are not eligible for any refund.

Contact Us

Should you have any questions or concerns regarding our refund policy, our customer service team is here to assist you.

Email: support@staychecked.in