StayChecked Healthcare Privacy Policy

Introduction

This Privacy Policy governs how we, "StayChecked Healthcare," "Company," "we," "us," or "our," collect, use, share, and process your information that you provide to us through your use of the StayChecked Healthcare App and Website www.StayCheckedhealthcare.com in the course of providing services ("Services") as defined in the Terms and Conditions to you.

StayChecked Healthcare website and app ("Website" / "App" respectively) respect your privacy and seek to comply with applicable legal requirements in respect of data collection, processing, and transfer.

Please read this Privacy Policy carefully. By accessing or using this website/app, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use this website/app.

1. What is Personal Information?

Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjunction with other information.

"Sensitive Personal Data or Information" means Personal Information of any individual relating to a password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by StayChecked Healthcare for processing or storage. However, any data/information relating to an individual that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law shall not qualify as Sensitive Personal Data or Information.

By clicking "I accept" when downloading the App or proceeding to the Website, and/or using our services, you represent that you voluntarily provide us with personal information, including medical and financial information, and consent to their collection, use, and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us. We shall act as per your representation of authority and shall not make any independent inquiries to ascertain the veracity of your authorization. In the event you do not have sufficient authorization, you shall be solely responsible for your acts and omissions, including sharing of information with us by you and the consequential processing and actions taken by us in accordance with this Privacy Policy.

2. What types of data do we collect?

StayChecked Healthcare, like many other websites, uses "Cookies." Cookies are small data files that a website stores on your web browser. These are used for the purpose of storing your preferences, previous activities, browsing activities, profiling, and tracking behavior on this Website. By visiting StayChecked Healthcare, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser. We recommend that you clear the cookies stored on your browser from time to time.

When you sign up or register on the StayChecked Healthcare App or Website to use our Services, and during the course of actual usage of our Services, the types of information that will be collected by us include the following:

• Contact information: Name, Address, Contact details, Email ID, Phone Number;
• Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality;
• Data regarding your usage of the services such as search history and history of the appointments made by you through the use of Services;
• Any other detail relating to the above as voluntarily provided to StayChecked Healthcare by you, for providing value-added service;
• Medical records and history which you voluntarily provide or is generated on usage of any of the services availed by you from any entity in the StayChecked Group;
• Physical, physiological, and mental health condition which you voluntarily provide or is generated on usage of our services through the app/website;
• Data regarding your medical qualifications, registrations, and certifications;
• Any additional information that you voluntarily choose to provide to StayChecked Healthcare through any mode of communication or during any interaction.

3. Where do we collect your data from?

For end users:

• Any information that you voluntarily choose to provide to us through the app, website, email, during interaction with us on call or chat, and other modes of communication;
• Information that we collect from healthcare service providers (HSPs) such as doctors, hospitals, diagnostic centers, chemists, etc. in the StayChecked Group, to whom you have permitted the sharing of your personal information;
• Data you have provided to any group company of the Company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company, to whom you have given consent for sharing of such information.

For doctors:

• Before onboarding you, we may request information regarding your qualifications, experience, public profile, and representations made by you to us;
• During your usage of the App / Website, we may collect information based on your use of the Services;
• We may collect other information that you voluntarily choose to provide to us through app, website, email, during interaction with us on call or chat, and other modes of communication;
• We may collect information from any group company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company to whom you have given consent for sharing of information for availing value-added service.

4. How do we use your data?

We use your Personal Information for purposes that include the following:

General (end users and doctors):

• Your registration for the purpose of receiving our Services, identification, communication, notification, and for fulfillment of the Terms and Conditions [Insert link of terms and conditions];
• Analysis, research, training, and disclosure (where required) to its affiliates, agents, and government authorities.
• Offering you personalized Services and targeted advertisements of various healthcare and wellness plans and offering you customized health insights;
• Improvement of our products and services;
• Research and analysis for the development of commercial solutions;
• Addressing your requests, queries, and complaints, if any, pertaining to our Services; other customer care-related activities;
• Investigating, enforcing, and resolving disputes;
• For the purpose of contacting you to provide you with information on new Services and offers, taking feedback, assisting you with completion of transactions or other issues relating to the use of Services;
• To send notices, communications, alerts, new offers relevant to use, and updates;
• Verification of identity;
• To enable the Company to comply with its legal and regulatory obligations;
• To share information with third-party service providers (only on a need-to-know basis and provided the third-party service provider agrees to process the personal information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures).

Additional use for doctors:

• We may publicize the feedback and testimonials provided by you in relation to our Services.
• We may send you notifications on important updates about the App / Website.

5. Sharing and disclosure of data

We share your data, which may include Personal Information, in the following ways:

• With our affiliates and group entities to whom it is reasonably necessary or desirable for us to disclose your Personal Information for the purposes stated in this Privacy Policy.
• With our partners and service providers who support our business and facilitate the provision of our Services, which may include (i) managing or hosting services on our behalf; (ii) assisting in the prevention or investigation of crime; (iii) facilitating the performance of services by third-party service providers; and (iv) managing communications on our behalf.
• To a prospective buyer or seller in the event of an acquisition or sale of our business or assets, in which case we will take reasonable steps to ensure that your Personal Information continues to be protected.
• With our regulators, law enforcement agencies, and other authorities who require us to disclose your Personal Information as per applicable law or regulatory requirements.

6. Security of your data

We are committed to ensuring the security of your Personal Information. To protect your data, we have implemented various technical, administrative, and physical safeguards. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

We require our service providers and partners to comply with applicable data protection laws and to take appropriate measures to ensure the security of your Personal Information.

7. Data retention

We retain your Personal Information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your Personal Information, we will securely delete or anonymize it.

If you close your account with us, we will retain your Personal Information for a period required to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your rights

You have the following rights concerning your Personal Information:

• Access: You have the right to access the Personal Information that we hold about you.
• Rectification: You have the right to request the correction of inaccurate or incomplete Personal Information.
• Deletion: You have the right to request the deletion of your Personal Information under certain circumstances.
• Objection: You have the right to object to the processing of your Personal Information under certain circumstances.
• Restriction: You have the right to request the restriction of the processing of your Personal Information under certain circumstances.
• Data Portability: You have the right to request the transfer of your Personal Information to another party.

9. Cookies and tracking technologies

We use cookies and other tracking technologies to collect and store certain information. Cookies are small data files that a website stores on your web browser. We use cookies to store your preferences, previous activities, browsing activities, profiling, and tracking behavior on this website.

You can control the use of cookies by adjusting your browser settings. However, if you disable cookies, some features of our Services may not function properly.

By using our Services, you consent to our use of cookies and other tracking technologies as described in this Privacy Policy.

10. Account Deletion

We respect your right to control your personal information. If, for any personal reason, you wish to delete your account, you have the option to do so. To request account deletion, please follow the instructions provided on our app or website.

Upon receiving your request, we will take reasonable steps to delete your account and the personal information associated with it. However, please note that certain information may be retained for a period of time to comply with our legal obligations, resolve disputes, and enforce our agreements.

11. Changes to this Privacy Policy

We may periodically revise or update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes to this Privacy Policy by posting the updated version on our app or website and updating the "Last Updated" date at the beginning of this Privacy Policy.

Your continued use of our products and services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@staycheckedhealthcare.com

Address: StayChecked Healthcare,3rd Floor, #139, District Center, Chandrasekharpur, Bhubaneswar, Odisha 751016